Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the standard shipping timeframe for furniture and decor?
Most decor items ship within 3-5 business days. Larger furniture pieces typically arrive within 2-3 weeks via our specialized white-glove delivery service to ensure they reach you in perfect condition.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Do you offer fabric swatches for upholstered items?
Yes, we want you to be confident in your choice. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to see how colors and textures look in your own lighting.
How can I track my April & Ashley order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our logistics portal to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.
Are your products sustainably sourced?
April & Ashley is committed to ethical craftsmanship. We partner with artisans who use FSC-certified wood and eco-friendly textiles whenever possible to minimize our environmental footprint.